Whole Sale Shipping & Returns Policy

Shipping:

DOMESTIC SHIPPING - WITHIN AUSTRALIA:

all wholesale orders are shipped by Australia post with EXPRESS SHIPPING (usually arrives within 2-3 business days) shipping cost is $45 and includes insurance.

All my jewellery are hand made to order and will be dispatched within 1-7 days of purchase date.

You will be given an AusPost tracking number and a signature will be required upon delivery.

Tracking numbers can be entered here: https://auspost.com.au/mypost/track

Please note, during sale periods/busy times, there may be some delays.

You will receive an email from us letting you know that your order has shipped along with a Registered Post tracking number.

exchange:

We believe in our brand and offer FREE COLLECTION SWAP AFTER 3 MONTHS!

if after 3 months off stocking our jewellery you have a few pieces that didn't sell we offer to Swope them for free for the new collection or other jewellery that we think will work better.

shipping cost fee will apply, we will charge you $20 shipping cost and will send out to you by Australia post with their express service, it includes insurance.

we also offer FREE CLEANING SERVICE for the jewellery that you are stocking.

For all exchanges please contact us.

Returns Policy

*The client is entitled to return a Product which was purchased via the website, within 14 days from the date of receipt of the Product.

*The returned product must be intact and in its original state and package, including the original labels, and invoice.

*we ill refund you the full amount of the purche minus the shipping cost.

In order to clarify, in any case of a cancellation of the order, by the Client, and/or return of the Products (not including – return of damaged products and/or a mistake in the shipment caused by the Company), the Client will be bound to pay for all expenses and charges including packaging expenses, transport and insurance for delivery of the Product and costs of return.

*In any event, the Company will not be responsible for any loss or damage during shipping of the returned Products.

*The Products shall be delivered to the listed address as it appears on the virtual form the Client provided or to any other address as mutually agreed in writing by the parties.

*we will refund you once we will get the jewellery back and in a new condition.

*our return address :

Sol Jewellery By Shir Sol Efraim

11\ 174-178 Brook street, Coogee, 2034, NSW, Australia

Phone Number: 0415 778 763

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SIZING

RINGS

How to measure your ring size?

Click here for a ring sizing video

All you need is a pair of scissors, a piece of thread and a ruler.

Wrap the thread around your finger, then mark and cut the spot where the thread meets.

Measure the length of the thread with your ruler. This will give you the circumference (C) of your ring size

Now you can choose your size from our ring sizing chart.

if you are still not sure about the right size, or your size doesn't show in our chart, you are more than welcome to contact us and we'll be happy to assist you.

NECKLACES

BELLY BUTTON PIERCINGS INSTRUCTIONS

To put in the belly button piercing, grasp the ring between the fingers and thumb on either side of the opening and pull one side of the ring toward you and the other side away from you. This will twist the metal to widen the opening for you to insert the jewellery. Do not pull the jewellery apart as this may put stress on the metal. You may use pliers if you cannot use your fingers. Put the jewellery into the hole and close the same way.

The ring is made of either Silver 925 or Gold-filled.

To maintain the cleanliness of the piercing, in the first week you should always wash your hands before handling, and clean 3 times a day in a saltwater solution (glass of water with three teaspoons of salt) and apply an antibiotic cream during the week. It is not recommended to enter a chlorine swimming pool within the first 10 days of changing the piercing. However, if you do, it is recommended to wash the area with soap in the shower afterwards. Seawater is good for the piercing.

You should avoid tight clothes that may snag the piercing. This may cause infection so please be careful. The warranty does not cover the jewellery in the event of infection or allergies of any kind. No responsibility for a loss.

If you have any questions or need some help, please don’t hesitate to contact us.