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FAQ

 

* Where can I buy Sol's Jewellery NOT online? *

You can come visit us at the "BYRON BAY MARKETS" Every First Sunday

8 am - 3 pm  

 Every 4th sunday Bangalow Village Market, Bangalow Showground

8 am - 3 pm 

* Can you custom design special jewellery for me? *

You can customize any of the jewellery we have online by changing the color of the stone, the crystal or the metal, and you can change the colour and size of the shells and pendants. I can also design a one of a kind piece for yourself or for the ones you love.

   ** Additional fees may apply to certain changes made in particular styles **

Please contact me by email Shir.Efraim@gmail.com for all custom order inquiries.

 * Are full collections available online? *

  Most of our collections are available online,. All of our newest collections and one of a kind pieces will be at the Bondi Sunday Market. If you fancy a special custom design you are more then welcome to come for a visit and I will design it for you in person.

 * Does the jewellery come in a box? *

All of our jewellery comes wrapped and ready to gift. If you need a unique style of wrapping, you can contact us and we will make it work for you :)   

* What materials do you use? *
 
"Sol” jewellery combines sea shells and other natural materials such as crystals, wooden beads, feathers and threads, with a combination of high quality metals such as 925 Sterling and Gold-Filled metals. Our designs integrate the beauty and simplicity of shells and ocean elements with the grace of beauty of the finest metals. 
The shells and elements used have been collected on surfing trips around the world. Beautiful countries and cultures such as Panama, Costa Rica, Mexico, New Zealand, Thailand, India, Sri Lanka, Fiji and Australia.


* What is Gold Filled? *
Gold filled is an actual layer of gold pressure bonded onto another metal. Much more valuable than gold plated, it has almost 100% more gold than gold plated items.  Gold filled items have a much thicker layer of higher quality gold on them and is just a step down from solid gold in terms of quality and value. It does not flake off, rub off or change colour.  As a matter of fact, anyone who can wear gold can wear gold filled without worries of any allergic reaction to the jewellery. 
Gold filled jewellery is an economical alternative to solid gold and is actually a better choice for jewellery as pure gold is very soft.
I use hypoallergenic Gold-Filled that is Nickel free.

 

* Can I to go into water with the jewellery? *

   You can swim, surf and enjoy our jewellery in water as long as it's salt water or fresh.

 

* Please avoid *

  - Chlorine water

  - Water with high salt concentration such as hot springs.

  - Spraying the jewellery with perfume or bleach or alcohol

 ** THESE WILL TURN YOUR JEWELLERY BLACK AND WILL VOID THE WARRANTY ** 

 

 

Click here for SHIPPING INFORMATION

Click here for TERMS AND CONDITIONS

Click here for WEB RETURNS AND REPAIR POLICY

 

SIZING

RINGS

How to measure your ring size? 

Click here for a ring sizing video 

All you need is a pair of scissors, a piece of thread and a ruler.
    
Wrap the thread around your finger, then mark and cut the spot where the thread meets.
Measure the length of the thread with your ruler. This will give you the circumference (C) of your ring size
 
Now you can choose your size from our ring sizing chart.
if you are still not sure about the right size, or your size doesn't show in our chart, you are more than welcome to contact us and we'll be happy to assist you.
 
NECKLACES
 
   
BELLY BUTTON PIERCINGS INSTRUCTIONS 
To put in the belly button piercing, grasp the ring between the fingers and thumb on either side of the opening and pull one side of the ring toward you and the other side away from you. This will twist the metal to widen the opening for you to insert the jewellery. Do not pull the jewellery apart as this may put stress on the metal. You may use pliers if you cannot use your fingers. Put the jewellery into the hole and close the same way.
 
The ring is made of either Silver 925 or Gold-filled.
To maintain the cleanliness of the piercing, in the first week you should always wash your hands before handling, and clean 3 times a day in a saltwater solution (glass of water with three teaspoons of salt) and apply an antibiotic cream during the week. It is not recommended to enter a chlorine swimming pool within the first 10 days of changing the piercing. However, if you do, it is recommended to wash the area with soap in the shower afterwards. Seawater is good for the piercing.
You should avoid tight clothes that may snag the piercing. This may cause infection so please be careful. The warranty does not cover the jewellery in the event of infection or allergies of any kind. No responsibility for a loss.
If you have any questions or need some help, please don’t hesitate to contact us.
 

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